1. Returns for Damaged or Faulty Items (7 Days)

If your item arrives damaged, faulty, or not functioning as expected, you have 7 days from the date of delivery to let us know.

To report an issue, please contact our support team with:

• Your order number
• A brief description of the problem
• Photos or videos showing the damage or fault

Once verified, we will offer one of the following:

• A replacement item
• A repair (where applicable)
• A full refund

2. Change‑of‑Mind Returns

For hygiene and safety reasons, certain products (e.g., wearable devices, opened accessories, or personal‑use items) may not be eligible for change‑of‑mind returns once opened.

If the item is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery. Return shipping costs may apply.

3. Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please notify us within 7 days. We will correct the issue as quickly as possible.

4. Conditions for Returns

To qualify for a return:

• Items must be in original condition unless damaged or faulty
• All accessories, manuals, and packaging must be included
• Proof of purchase is required

Items showing signs of misuse, accidental damage, or unauthorised modification may not be eligible.

5. Refund Processing

Once your return is approved and received:

• Refunds are issued to your original payment method
• Processing typically takes 3–7 business days
• You will receive a confirmation email once completed

6. How to Start a Return