Activ.ie Privacy Policy

Last updated: 13 August 2026

Activ.ie (“we”, “our”, “the platform”) is committed to protecting your privacy and handling your data with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile app, and related services.

1. Who We Are

Activ.ie is operated by Activ Rewards Ireland Ltd., Gorey, Co. Wexford, Ireland. We provide a wellness and sustainability platform that helps individuals and communities build healthier habits through activities, challenges, and rewards.

If you have questions about this policy, you can contact us at: privacy@activ.ie

2. What Information We Collect

2.1 Information You Provide

Account details: name, email address, password.
Profile information: age range, gender (optional), activity preferences.
Activity data: logs, challenge participation, sustainability actions.
Communication: messages sent to support, feedback, survey responses.
Organisation details: if you join through a workplace, school, or club.

2.2 Information We Collect Automatically

Device information: IP address, browser type, operating system.
App usage data: interactions, features used, session duration.
Cookies and analytics: to improve performance and user experience.

2.3 Information From Connected Services (Optional)

If you choose to connect third‑party apps or devices (e.g., step counters, wearables), we may receive:

Step counts
Activity duration
Movement or wellness metrics You control these connections and can revoke them at any time.

3. How We Use Your Information

We use your data to:

Provide and personalise your Activ.ie experience
Track activities, progress, and rewards
Improve platform performance and develop new features
Communicate updates, support messages, and relevant content
Ensure platform security and prevent misuse
Comply with legal obligations

We never sell your personal data.

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Consent: when you voluntarily provide information or connect external apps
Contract: to deliver the Activ.ie service you signed up for
Legitimate interest: improving platform functionality and security
Legal obligation: where required by Irish or EU law

5. How We Share Your Information

We may share data with:

Service providers: hosting, analytics, customer support tools
Reward partners: only when necessary to redeem an offer
Organisations: if you join through a workplace or community programme (limited to aggregated, non‑identifiable data unless you explicitly consent otherwise)
Legal authorities: only when required by law

We do not share identifiable personal data with advertisers.

6. How We Store and Protect Your Data

We use industry‑standard security measures, including:

Encryption in transit and at rest
Secure servers within the EU
Access controls and monitoring
Regular security reviews

We retain your data only as long as necessary to provide the service or meet legal requirements.

7. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Delete your data (“right to be forgotten”)
Restrict or object to processing
Export your data (“data portability”)
Withdraw consent at any time

You can exercise these rights by contacting privacy@activ.ie.

8. Cookies and Tracking

We use cookies to:

Keep you logged in
Improve site performance
Understand usage patterns
Personalise content

You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Activ.ie is not intended for children under 16 unless part of a supervised school or youth programme with appropriate consent. We do not knowingly collect data from children without verified permission.

10. Third‑Party Links

Our platform may contain links to external websites or partner offers. We are not responsible for their privacy practices. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or website. The “Last updated” date will always reflect the latest version.

12. Contact Us

For questions, concerns, or data requests: Email: info@activ.ie Address: Activ Rewards Ireland Ltd., Gorey, Co. Wexford, Ireland