This agreement outlines your obligations as a member of the Activ.ie wellness rewards programme and ACTiV app user and explains our obligations to you. Once you have registered as a member of this site you will be agreeing to adhere to the following terms and conditions:
Data Protection
As a member of the Activ.ie scheme you accept that we will contact you from time to time but no more than once per week to keep you informed of your account status and to keep you informed of offers and partner promotions.
In order for your account to be kept up to date you agree that your activity reporting will be shared with us by the organisation that you have registered as being a member/ participant of and agree that such information can be used to award your account with Activ.ie Points.
ACTiV app
You agree to sync the ACTiV app at least every 48 hours in order to keep your activity data up to date. (Garmin users please note that after 48 hours you will lose the previous 2 days activity)
Please read our Privacy Policy for more information about how we use your data.
Subscriptions cost €9.99 – €29.99 per month.
Balance Programme costs €119.99 for the 3 months programme payable as a single one off payment.
Intellectual Property
All content, logo and other visual media created by Activ.ie is our property and is protected by copyright laws and may not be used by any other parties without permission of Activ.ie App and platform.
Links To Other Web Sites
Activ.ie App and platform is not responsible for any third party websites linked to Activ.ie’ website. Users are responsible for reading and agreeing (or disagreeing) with the Terms and Conditions or Privacy Policies of third parties’ websites.
Site usage
Activ.ie App and platform disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
Ordering
Orders are placed via the website and payment can be made using a debit or credit card. Customers can set up an account on the website or order as a guest. Setting up an account would speed up ordering in the future as you do not need to enter your details every time you place an order.
Charges
All prices listed on www.Activ.ie are correct at the time of publishing. If a genuine error occurs in the price of products that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was displayed at an incorrect price.
In the event that you have been incorrectly charged we will contact you to either adjust the payment or refund any amount already paid to us.
Our prices are subject to change due to currency fluctuations.
Use of coupon codes
Once an order has been completed discount code can not be added. Please be mindful about adding your coupon before you proceed to place an order.
Missed Discount / Free Gift
We cannot apply discounts or give refunds after an order has been placed nor can we send free gifts. If you missed the offer we recommend that you sign up to our newsletter and before placing an order check your inbox to see if there is a current offer. We run saving discounts and gifts with purchase on a regular basis so even if you miss one, you can still avail of future offers.
Returns
If you receive goods that are in excellent condition but for some reason, decide you no longer want the goods, please return within 7 days. Goods must be in original packaging, be unused and undamaged. Returns for this reason are at your own cost. Please state reason for return in your correspondence. Once we have received the goods, we will furnish you with a coupon number to use with your next order, or give you a refund. Please note, the cost of shipping the original item can not be refunded.
We trust that goods will arrive safely and in a timely fashion, usually 3-4 working days however if, on the rare occasion they don’t, please let us know immediately so we can fix the issue.
If goods arrive damaged, please email us within 48 hours of delivery with photos of the damaged goods. We will gladly replace any damaged goods that cannot be used.
Changes
If we decide to make any changes to our Terms and Conditions we will post them on our website. We will inform our registered customers about changes by email 15 days prior the changes take effect.
Activcoins
- The Activ.ie web site utilises tracking links. To collect the coins you must redeem an offer from one of our Activcoin partners. To redeem you must click though directly from the Activ.ie website using the merchant link provided. Should you click through directly to a merchant site without going via the Activ.ie platform, no Activcoins will be generated.
- We do not have control over whether a transaction made by you, following a click through from Activ.ie, is deemed genuine and successful by the merchant. We do, however, keep a close eye on any circumstances that may cause unsuccessful transactions such that they can be minimised.
- All offers of Activcoins in respect of transactions are made by Activ.ie and not by the merchants. Activ.ie receives commissions in respect of transactions completed via its website, which, once received, provide for your Activcoins. Consequently, all matters concerning the goods or services you have purchased remain completely between you and the merchant concerned.
All matters concerning Activcoins should be referred exclusively to Activ.ie. - When a transaction is completed with a merchant, there may be a time period before that transaction is regarded as fully complete. For example, if there is a period during which goods or services can be returned for a refund, the sale may not be regarded as fully complete until this period has elapsed. Coins will normally be allocated when a transaction has fully completed. Consequently, Coins may occasionally take longer to appear in your account than you might expect. When a transaction is made via the Activ.ie website, tracking mechanisms are in place to be able to recognise the transaction and who has made it. Whilst we endeavour to ensure all transactions are tracked and reported back to us accurately, we will not be held responsible for any errors beyond our control, which may occur in the tracking and validation process. Where an error does occur, we will use our best endeavours to source it and ensure that we are able to pay you the correct amount for your transaction, however, we make absolutely no guarantee that we will be successful in doing this.
- Should a transaction be reversed, cancelled or denied by a merchant or network you will not receive coins for that transaction. Where for some reason the value of a transaction or commission amount is modified by a merchant the revised amount will become your entitlement. If a member believes the declined transaction has been reported by the merchant incorrectly they can raise an enquiry though our enquiry system and we will endeavour to resolve the matter.
- Merchants are listed on the Activ.ie site as giving a fixed amount of coins per €1 you spend for each genuine, completed transaction. Under no circumstances does this form a guarantee that you will receive any coins as a result of your transaction.
- Although we endeavour to ensure that the Activcoins redemption value or fixed amount quoted for each merchant is accurate, we make absolutely no guarantee that the quoted rate at the time of your transaction will be the actual rate paid by the merchant to Activ.ie. As a third party, we have no influence or control over coins rates or amounts.
- Payment Reporting and Schedule
The coins amount collected for each transaction you make will appear in your member account when the money has been received by Activ.ie. - Typically, we credit coins to members monthly. All coins are paid into your e-wallet.
- We make no guarantee that you will be paid on any set date each month and accept no responsibility for late or missed payments.
- Member Account Validity and Termination. For your account to be considered in good standing the following conditions must be met:
- 1. You must be resident in the Republic of Ireland.
13.2. If you are a fee-paying member, you must only have a single member account at Activ.ie and that account must only be being used for transactions personal to you. You may not use your Activ.ie account for purchases made on behalf of other people.
13.3. Your account has not been, or is not associated or involved with any form of activity we consider to be abusive, fraudulent or otherwise damaging to the business in which we are engaged.
13.4. You and your account must not have been involved with spamming or any other activity such that you have caused Active Points links to be published external to the Activ.ie site for financial gain.
13.5. If we have not otherwise determined that your account is invalid. We may at our absolute discretion, summarily terminate your account where we reasonably suspect that your account is not in good standing. We may also, at our absolute discretion, forfeit all accrued earnings associated with you or your account/s.
- Dormant Accounts We conduct regular reviews of all Activ.ie accounts. Where an account appears to be in our opinion inactive, we will attempt to contact you and may, at our sole discretion, terminate the account. Accrued earnings will be forfeit.
Modification of Terms and Conditions - We may modify any of the terms and conditions contained in this Agreement at any time and at our sole discretion, by posting a revised agreement on the Activ.ie website (https://www.Activ.ie).
- Legal This Agreement (Terms and Conditions) will be governed by the laws of the Republic of Ireland.